officejet pro 8710 2019-02-15T09:02:08+00:00 8710 Printer Support



A driver is a software that is required to execute a print job. This software is coded to establish communication with your 8710 printer and helps you get your work done. Every printer has its own specific driver. The driver is categorized based on your OS. The installation CD will be provided along with your printer package.


The software is a general term for the programs that are used to operate your printer. There are various kinds of programs that HP has designed to make printing easy. Download HP Print and Scan Doctor. This freeware can scan your printer for issues essentially playing the role of an anti-virus, only that instead of viruses, there are issues.


Most machines that are available in the market are offered to us with a user guide. This is a manual to how the unexplored machine works, what we can expect from it, how to interpret its signals and how to get the best out of it. A User Guide will have instructions on how to set up the printer, basic information and the troubleshooting steps.

HP Officejet Pro 8710 First-Time Installation

In order to setup your printer, you will have to unbox the device. The accessories provided for each printer package can vary depending on the country you live in. Once your 8710 printer is unboxed, place it on a flat surface.

Steps for HP OJPRO8710 Unboxing & Setting Up:

  • Remove all the packing material and tape from the outer surface of the printer. Open the scanner unit and clear away the packaging material from the scanner bed. Go to the next step to discard the clear plastic from the cartridge access area.
  • Hold the handles on the sides of the printer and raise the cartridge door until it locks into place. Remove all the clear plastic from inside. Open the input and the output trays and remove the packing material present inside. Recycle the packing materials.
  • Check for the power cord inside the box and plug it to the rear end of the printer. Plug the other end of the power cord into the power socket. Power on the printer and finish the initial setup processes.
  • Choose the preferred language, location, date and time. Click Yes to confirm. In order to load paper into the printer, pull out the input paper tray to the outmost position and slide out the paper width guides to its maximum.
  • Slide in enough paper into the input tray and adjust the paper width guides according to the size of the paper. Close the input tray. In order to insert the cartridges, remove them out of the box and discard the plastic cover.
  • Hold the cartridges on its sides and twist the orange cap and remove it. Place it into the slot with the electrical contacts facing the printer. Place it into position until it locks. Align the cartridges before using the printer.
  • The printer should be kept on until ink charging is finished. The power light will flash while charging and it will stay on when it is completed.
  • Initially, the ink cartridges will be used to charge the printhead. So they may print fewer pages when compared to subsequent ink cartridges.
  • The paper used has an influence on the environment. You will be able to reduce the paper consumption and the impact on the environment by printing on both sides of the page. Make sure that the paper used meets the paper specification.

Easy Guidance for 8710 Driver Installation

The driver software can be downloaded from the internet. Make sure you download the full feature driver to be able to make the most out of your 8710 Printer.

  • The setup file will be downloaded and saved in the downloads folder on your computer. Double click the setup file to open it and click Run. An installation wizard will open.
  • OSelect HP Easy Scan on the installation screen and click Add Printer to add your printer to the list of results. Choose your printer, click Print Using and then select Add.Follow the on-screen prompts to complete the setup.
  • Select the connection type as USB or wireless.If you want to setup USB connection, then connect the printer to your computer via USB when prompted during the installation.
  • Once the 8710 printer is connected to the computer, try to print a document using your printer to check if everything working properly. If the printer prints the document, then it has been successfully setup.

How to do FAX?

Connect the phone line from the landline connection. Check if enough paper is loaded into the 8710 printer and plug the telephone cord to the second extension port on your printer. Establish a connection between the 1-LINE port on the printer and the phone jack using a phone cord. Alter the fax settings accordingly to use it.

HP Officejet Pro 8710 Setup Connections

HP OJPRO8710 Wireless Connection

  • Wireless direct will allow you to connect your device directly to the printer without having to connect to a network. It is an inbuilt feature of 8710 printers.
  • Check if your printer will support the Wireless direct feature. Open the settings menu on your printer’s control panel and select wireless settings.
  • Check if the menu has the Wireless direct option. If this option is not present, then your printer does not support the Wireless Direct feature.
  • On the printers that support Wireless direct, turn on the feature by selecting the Wireless button on your printer’s control panel.
  • In order to connect your 8710 printer to the device, open the Wi-Fi settings on your mobile phone and turn on Wi-Fi. Your device will now search for the available networks.
  • Verify if your printer’s name is displayed on the list. Click on your printer’s name to connect to it. Now that your phone is connected to the printer,open a document to print using it.
  • Go to the File menu and click Print. Alter the print attributes and type the number of copies you want before you click Print. Now, your document will start printing.
  • Open the document or the image that you want to print on your mobile device and click Option. From the menu, select Print and the printer will start printing the document.

HP OJPRO 8710 USB Connection

  • Press the power button to turn on your 8710 printer. Your printer should be in a ready state and make sure there are no blinking lights or messages displayed on the operation panel.
  • The USB cable should be connected to the USB port on the back of the printer, the other end should be connected to the Mac computer. Click the Apple Menu.
  • Select the System Preferences option. Under the hardware section, choose Printers and Scanners. If your printer is not displayed in the results, then add your printer to the list.
  • Select the plus sign and click Add a Printer or Scanner. Select your printer’s name. Click the Use box, then select the name of your printer in the pop-up window.
  • Select Add to add your printer to the results. When it is prompted to install the printer software, click Download and Install to complete the setup.
  • If the USB cable is connected to your computer before installing the driver software, then disconnect the printer USB cable from the computer. Once the installation process is complete, verify that your printer is displayed on the list. If you want to use the updated software features, restart any applications that were open before.
  • Depending on your printer’s functionality try to print or scan. Restart the computer and your printer if your printer is not connected during USB setup.

How to Print Using Windows 10 Devices?

  • Turn on your 8710 Printer and configure the control panel settings. Install the cartridges and load paper in the input tray. On your printer’s control panel, select the Setup Menu.
  • Scroll down the setup list and you will be able to find the Network Setup option. Select Network Setup and choose Wireless Setup from the output list.
  • Touch Wireless Setup Wizard and follow the steps given on the screen to select your network. Once the connectivity is established, add the printer to your computer.
  • Open Devices and Printers and look out for printers. Add your printer to the list and set it as default. Select Add Printer and your system will search for the printers within range.
  • Select your printer from the menu and it will prompt you for a WPS PIN. The WPS PIN will be used for security purpose. You can obtain this PIN from your printer’s operation panel.
  • To verify if everything is set up properly print a test page. Open the document you want to print, choose your printer and then select Properties. Click Print a Test Page.

HP Officejet Pro 8710 Setup Duplex Printing 8710 Duplex Printing on Windows

  • Load the input paper tray with enough paper to complete the entire print job. Make sure the paper used meets the specification and is not damaged.
  • Open the file you want to print. Select the File menu and then click Print. The system print dialog box will open.
  • Choose your 8710 printer from the list of printers in the selection screen and then click Preferences. Select the Printing Shortcut tab.
  • Choose the Two-sided Printing option and select your desired binding option. The Flip on Edge option will create printouts in booklet style with text in the same orientation. 8710 Duplex Printing on Mac

  • Mac operating system will install printers using AirPrint driver, this might allow duplex printing. It is recommended to use the HP driver for best results.
  • Turn on your 8710 printer. Make sure your printer is connected to your Mac computer with a USB cable or through a wireless connection.
  • Click the Apple menu and then click System Preferences. Click Print and Fax to open the Print Queue. From the Printers pane, select your Printer.
  • Click the checkbox next to the Duplex option. Select the middle drop-down menu and then choose Layout. Click Print and the page will be printed on both sides.

How to Print Photos from Mobile Phone?

HP Officejet Pro 8710 mobile printing
  • You can print from most applications on your Android phone to a wireless HP Officejet Pro 8710 Setup. Make sure that your 8710 printer is turned on and connected to a wireless network.
  • Open Wi-Fi settings on your Android device and turn it on. Make sure you are connected to the same wireless network as your printer. Update or install the HP Print Service Plugin.
  • You will be able to download it from Google Play Store. Check if the service has been enabled by tapping On from the notification dashboard or from all applications.
  • Open the image you want to print and then tap the Menu icon. Click the Print option from the drop-down menu. Choose your printer’s name from the list.
  • You can change the settings if required and also choose the number of copies to be printed. Click Print to print your photo through the wireless network.
  • Check the network connection and reset the printer settings if you are unable to print. Reconnect your print and phone to the wireless network. Now, try to print.


You can print wirelessly from anywhere with just an active internet connection using HP ePrint service. The document that needs to be printed should be emailed directly to the HP Officejet Pro 8710 Setup. A preferred senders list can be created and all your users who can have access can be added to HP ePrint.


With Google Cloud Print print text and images on-the-go. Make sure your printer and computer are connected to the same network and then you can print from anywhere. It makes printing easier and more convenient. You save your document in cloud backup and can access it at a later time.


AirPrint is easy to use as it has a simple printing mechanism. It helps you print documents without the necessity of having to download or install drivers. It can be accessed through all Apple devices such as Mac, iPad, iPod, and iPhones. Apple releases updates for the it feature regularly. 8710 Troubleshooting Support

How to fix Paper Jam Issue?

  • Follow the user guide or on-screen instructions to clear the paper jam. Remove the sheets of paper from input and output tray. Check if there is a paper jam in the input or output area and clear it.
  • Pull the paper with both hands, to avoid tearing of sheets. Check for torn pieces of paper in the duplexer and fuser area. Check for paper jam in the toner-cartridge area and optional tray. Make sure that the printer is placed on a flat surface.
  • Thoroughly check the rollers for torn pieces of paper. Remove the ink cartridges and check the cartridge area for pieces of paper. Check the base of the printer for jammed sheets of paper. Check if the ink cartridge access door is securely closed.
  • Remove the paper that does not meet the given specification. Remove folded, wrinkled or damaged papers. Replace them with fresh sheets. Check if the carriage can move freely across the width of the printer.
  • Do not use previously used sheets of paper and do not overfill the trayRemove any extra sheet of paper and check if the tray is properly inserted..
How to Resolve hp printer paper jam issue
  • Make sure the paper guides rest on the edge of the paper.
  • Remember to align the cartridges after placing them in the cartridge holder. Check if you have used the Clean Page Smears tool to clean the page smears. Try to print a sample document and you are done if the printing is successful.

How to Resolve HP ePrint Problem?

  • Restart your computer and 8710 printer to clear the possible error conditions. On the printer’s control panel, select the network or wireless settings menu. You will be able to find a wireless setup wizard tool. Follow the on-screen prompts to connect the printer to the network.
  • Turn on the wireless feature on your printer. The printer should be connected to the same network as your mobile device or computer. On your 8710 printer’s control panel, you will find a Wireless icon and a blue light. The wireless light should be on and not blink.
  • Your HP Officejet Pro 8710 Setup and computer should be placed closer to your wireless router, but no closer than 6 ft (1.8 m). When the distance between the printer and the router is greater, the wireless signals can be weaker. Make sure the devices are placed within the range of the router.
  • Use your smartphone or tablet’s cellular Internet connection to connect your printer to the Internet. Though the connection is successful, you might have a poor Internet connection. Contact your ISP for assistance. They will help you establish a strong network connection.
  • Using DHCP your printer will be able to bypass automatic IP address assignment. You should use only valid IP address you choose. To type an IP address that is valid for use on your local area network using the control panel on which you can enter the details.
  • The resolution (vertical and horizontal) of the images must be 100 pixels or higher. Including the attachments, the total size of the email should be 10MB or less. Make sure the documents are not password protected, encrypted or digitally signed, as it is not supported by HP ePrint.

How to fix Printer Offline Issues?

  • Make sure your 8710 is turned on and wait until the printer is silent. Disconnect the power cord from the rear of the printer, when the printer is on.
  • Unplug the power cord from the wall outlet and wait for 60 seconds. Reconnect the power cord and turn on the printer.
  • Search Windows for printers, and then click Devices and printers. Choose your printer’s name in the list of results and click Set Preferences.
  • Find the paper type information in the Paper type area. In the Quality Settings area, make sure Draft or Normal are selected.
  • Disconnect the cable from the printer if your printer connected with a USB cable. Search Windows for programs and features, then click Programs and Features.
  • Select your printer’s name in the list of installed Programs and click Uninstall. Complete the software removal process by following the on-screen instructions.
  • Check the level of the ink cartridges by printing the supplies list. Unlock the cartridge access door and remove the cartridge from the holder. Replace or refill the cartridge that is low on a level with a new one.
  • Turn on the 8710 printer, open the ink cartridge access door and remove the cartridges. Use a damp lint-free cloth to wipe the electrical contacts inside the printer.
  • Wipe the electrical contacts in the cartridges and place them in the holder. Check if the error message has disappeared from the printer’s control panel.

How to fix Print Job Stuck in Queue?

  • Turn off your 8710 printer and disconnect the power cord from your printer. Close all running applications on your computer and shut down your computer. Turn on your printer and computer. Open HP Solution Center. Check the connection status in Scan Settings and then try to print or scan.
  • Make sure your printer is connected to the network via USB cable or wireless. Turn off the Airplane mode on your computer, and then connect to your network. Make sure both 2.4 GHz and 5.0 GHz frequency bands are enabled and broadcasting. Try to Scan or Print. If the error persists, continue to the next step.
  • Open the Device Manager window and select the Network adapters option. Right-click the name of the wireless adapter, and then select Update driver. Choose the option that automatically searches for Updated Driver Software. When an updated driver is found, follow the on-screen instructions and install it.
  • Open the System Properties window, select the System Protection tab. Type a name for the restore point, and then click Create. Open the Command Prompt window, and then choose Run as administrator. Type the command netsh int TCP show global, and then press Enter. Restart the system.
  • Download and run HP Print and Scan Doctor to quickly resolve the issue. Follow the on-screen instructions to find and fix any printer problem. Try to print. If the printer prints, then the issue is resolved. If the error message is displayed, then continue to the next step.
  • Go to the control panel on your computer and uninstall the Driver. After uninstallation, restart your computer. Download and install the driver from our website by following the manual. Try to print a sample document to check the printer’s performance. printer guide